Responding to queries on the phone, via email, in person, or through remote access. “Budget Friendly All-in-One Suite” – Our business has benefited from 500apps’ ability to keep track of everything that is relevant. From managing customers and leads to keeping track of our customers.

Customers want help from you fast, and their patience can run thin quickly if they’re left waiting too long for assistance. The more strategic you are with time management, the more efficient you’ll become when meeting customer help desk engineer needs. The information technology trade association, CompTIA Spark helps people improve their lives through tech careers. Installing software and troubleshooting PC and mobile device issues, including application and security.

What is the work environment of a help desk support specialist?

Alison offers over 1000 free online courses and certifications across several different categories. The videos lectures are very engaging, entertaining and very well laid out.

• But, also keep in mind the importance of understanding the big picture of the IT industry.
• In addition to HubSpot’s free help desk, HubSpot Academy offers free, online training that helps you get familiar with its customer service tools.
• In a large organization, you might work under an IT manager or director.
• The most successful information technology employees, they say, are equipped with both hard and soft skills.
• Alison’s free online Hardware courses cover the essential physical and tangible components of a computer such as monitors, keyboards, computer data storage, graphic cards, sound cards, and the motherboard.

The answer to a customer’s question may not always be black and white and may take additional information like context or understanding of the system from different perspectives to conclude. If you can’t communicate the solution the customer needs, then working at a help desk will be a challenging feat. Customers don’t know the product as you do, so you need to explain IT terminology and workflows in a way that someone from the outside can understand.

What is the career outlook for a help desk support professional?

Applying for a job as a help desk support technician is easy with Spherion. You can search for help desk support jobs on Spherion.com by job title and location. If you don’t see the perfect role, you can submit an open application. As you gain additional experience, you’ll be eligible to take on more responsibility. If you https://remotemode.net/ work as a liaison between an IT department and the employees of an organization, you may earn a higher salary than a computer user support specialist. Computer network support specialists earn a median annual wage of $65,450. This piece of ad content was created by Rasmussen University to support its educational programs.